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All articles

Articles

General

WHAT ARE YOUR CUSTOMER SERVICE HOURS? Our office hours are Monday – Friday and 9:00 am - 5:00 pm (EST) Email us – [email protected] WHAT DO I DO IF I RECEIVED THE WRONG /DAMAGED ITEM? We apologize in advance if you have received an

Payment

WHAT PAYMENT METHODS DO YOU ACCEPT? You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout. WHICH CURRENCY

Shipping

WHY HAVEN'T I GOTTEN MY PACKAGE YET? If you haven't gotten your package yet, it is probably due to delivery delays or packing delays. Please keep in mind that we do not count the 1-2 days of packing as shipping days. WHEN WILL MY PACKAGE ARRIVE

Returns/Exchanges

WHAT IF MY ORDER SAYS DELIVERED, BUT I NEVER GOT A PACKAGE? First, the best way to get an accurate update, you should contact UPS or USPS for the shipment update. If you are still having trouble, feel free to contact us. Please note we do not give a

Order Processing / Order Cancellation

I JUST PLACED AN ORDER. HOW LONG BEFORE IT WILL BE SHIPPED? Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There

Sizes & Selection

I’M LOOKING FOR AN ITEM THAT'S NOT ON YOUR WEBSITE. CAN I SPECIAL ORDER IT THROUGH SMOKERISENY.COM? Sorry, but smokeriseny.com is not able to do special orders. What you see on the website is everything that we have available.