Order Processing / Order CancellationUpdated a year ago

I just placed an order. How long before it will be shipped?

Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.

We do not ship or deliver packages on Saturday and Sunday. Weekend orders, including Friday afternoon and evening, will be processed on Monday.

I already placed an order with smokeriseny.com. Can I change something?

We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to send us an email at [email protected] before your package is shipped out.

How do I cancel my smokeriseny.com shop order?

We ship all orders as quickly as possible, so we cannot always cancel an order after it is placed. However, you are welcome to send us an email at [email protected] before your package is shipped out.