ShippingUpdated 8 months ago
SHIPPING RATES FOR THE 48 CONTIGUOUS STATES ONLY
| Shipment Method | Estimated Delivery Time | Shipment Cost | |||||||||||||
| Free Standard Shipping for orders $100 or more | 3-5 business days | FREE | |||||||||||||
| Standard Shipping for orders under $100 | 3-5 business days | $10.00 | |||||||||||||
| 2 Day Air | 2 business days | $25.00 | |||||||||||||
| **Free shipping offer is valid for the 48 continental U.S. states ONLY. | |||||||||||||||
| INTERNATIONAL SHIPPING & TAXES | |||||||||||||||
| Shipment Method | Estimated Delivery Time | Shipment Cost | |||||||||||||
| Canada, Alaska, Hawaii, US Territories | 3-5 business days | $25.00 | |||||||||||||
| Economy International | 6-18 business days | $50.00 | |||||||||||||
| **DUTY / TAXES- For all orders shipped outside the United States, Smoke Rise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). | |||||||||||||||
SHIPPING PROCESS
1. Orders are packed and shipped Monday–Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
2. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. In some cases, your order may be canceled.
3. Shipping fees are non-refundable
4. We only accept shipments to a valid street addresses.
Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Lost Packages:
If your package is lost in transit and you've purchased lost package protection, please file a claim on our return portal found here. Otherwise, please contact us promptly. We will do our best to assist you in locating the package, but we cannot be held responsible for packages once they have been handed over to the carrier.
Damages:
Smoke Rise is not liable for any products damaged or lost during shipping. If you received your order damaged, we will do our best to assist you in resolving the issue and make things right. If the package is damaged in transit and you've purchased lost package protection, please file a claim on our return portal found here. Otherwise, please get in touch with the carrier directly and file a claim. Please save all packaging material and damaged goods before filing a claim.
Why haven't I gotten my package yet?
If you haven't gotten your package yet, it is probably due to delivery delays or packing delays. Please keep in mind that we do not count the 1-2 days of packing as shipping days.
When will my package arrive?
We usually send you a confirmation email with the tracking number so you can track it to your door. We do not include packing days which takes usually 1-2 business days so please keep that in mind when you calculate the shipping days.
Does smokeriseny.com ship to APO/FPO addresses?
Yes, military customers can shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply.
What do I do if I received the wrong /damaged item?
We apologize in advance if you have received an incorrect item. Please email [email protected] to let us know, include a picture of the damaged item and the number of your order invoice.
We will provide you with the return label and have the correct item shipped.
Changes to This Shipping Policy:
We reserve the right to update this shipping policy at any time. We will notify you of any changes by posting the new policy on this page.
Get Unlimited Returns or Exchanges + Package Protection!
When you choose to add Package Protection to your order in the cart, you benefit from filing exchanges, returns, or lost package claims with ease in case of lost, stolen, or damaged shipments. If you need to file for a return, exchange, or lost package claim please use the Return Portal found here.
Note: If your Smoke Rise NY order does not have Package Protection, we are not responsible for packages after they've been shipped out.
How long do I have to file a claim?
Claims must be submitted within 14 days of the package's date of delivery per the tracking details.
Contact Us:
If you have any questions about our shipping policy, please contact us at [email protected]