Smoke Rise

Orders are packed and shipped Monday–Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. 
 
SHIPPING POLICY
You may choose the shipping method that you prefer. (For example: STANDARD, 2nd DAY AIR, NEXT DAY)
Order arrival date can change depending on what shipping method you choose.
Orders placed after 11 AM (EST) begin processing the next business day.
Not responsible for any custom, delivery issue.
Shipping fees are non-refundable 
 
 
We will only accept shipments to a valid street address.
 
Contact us to find more about shipping methods and shipping costs.
Free shipping offer is valid in all 48 contiguous U.S. states ONLY.
Terms are subject to change without notice.

What is your shipping policy?

WHAT ARE YOUR CUSTOMER SERVICE HOURS?

Our office hours are Monday – Friday and 9:00 am - 5:00 pm (EST)

Email us – help@smokeriseny.com




WHAT DO I DO IF I RECEIVED THE WRONG /DAMAGED ITEM?

We apologize in advance if you have received an

<h3 id="what-are-your-customer-service-hours">What are your customer service hours?</h3><p>Our office hours are Monday &#x2013; Friday and 8:30 am - 4:30 pm (EST)</p><p>Email us &#x2013; <a href="mailto:help@smokeriseny.com">help@smokeriseny.com</a></p><p>Call us - (551) 235 - 8810</p><p><br></p><h3 id="what-do-i-do-if-i-received-the-wrong-damaged-item">What do I do if I received the wrong /damaged item?</h3><p>We apologize in advance if you have received an incorrect item. Please email help@smokeriseny.com to let us know, include a picture of the damaged item and the number of your order invoice.</p><p>We will provide you with the return label and have the correct item shipped.</p>

General

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.


WHICH CURRENCY

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>You can purchase on our website using a debit or credit card.</p><p>We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.</p><p>You can choose these payment methods at checkout.</p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.</p><p>If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding &#xA0;conversation rate of the currency you choose.</p><h3 id="do-you-offer-3-or-4-times-payment-option">Do you offer 3 or 4 times payment option?</h3><p>We accept 3 times payment thank to our partner Affirm.</p><p>You will be able to chose that payment option on checkout.</p>

Payment

WHY HAVEN'T I GOTTEN MY PACKAGE YET?

If you haven't gotten your package yet, it is probably due to delivery delays or packing delays. Please keep in mind that we do not count the 1-2 days of packing as shipping days.


WHEN WILL MY PACKAGE ARRIVE

Shipping

WHAT IF MY ORDER SAYS DELIVERED, BUT I NEVER GOT A PACKAGE?

First, the best way to get an accurate update, you should contact UPS or USPS for the shipment update. If you are still having trouble, feel free to contact us. Please note we do not give a

<h3 id="isPasted">To Start A Return</h3><p>We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.</p><p>To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase.</p><p id="isPasted">To start a return, you can contact us at&#x202F;<a data-fr-linked="true" href="mailto:help@smokeriseny.com">help@smokeriseny.com</a>. Once the return is approved and processed, we will provide a return label and return instructions that will be emailed to you. &#xA0;</p><p>If your return is accepted, we&#x2019;ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.&#xA0;</p><p>You can always contact us for any return question at&#x202F;<a data-fr-linked="true" href="mailto:help@smokeriseny.com">help@smokeriseny.com</a>.&#xA0;</p><p><br></p><h3 id="isPasted">Refunds</h3><p>We aim to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, you may be eligible for a refund. Please review the following conditions to determine your eligibility:&#xA0;</p><p>The item must be unused and in the same condition as when you received it.&#xA0;</p><p>The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.&#xA0;</p><p>A proof of purchase is required for all refunds. &#xA0;</p><p>We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.</p><p>Shipping costs are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will reimburse reasonable shipping costs. There will be a $10.00 return label fee for refund requests.&#xA0;</p><p>International return labels will be on a case by case basis with the return label fee being taken out of the refund amount. Please reach us at <a data-fr-linked="true" href="mailto:help@smokeriseny.com">help@smokeriseny.com</a> to get a quote for a return.</p><p><br></p><h3 id="isPasted">Exchanges</h3><p>We want you to be completely satisfied with your purchase. If you are not satisfied or if you received a defective or incorrect item, you may be eligible for an exchange. Please review the following conditions to determine your eligibility:&#xA0;</p><ul><li>The item must be unused and in the same condition as when you received it.&#xA0;</li><li>The item must be in its original packaging.&#xA0;</li><li>A proof of purchase is required for all exchanges. &#xA0;</li></ul><p>Contact our customer support team at <a data-fr-linked="true" href="mailto:help@smokeriseny.com">help@smokeriseny.com</a> to notify us of the exchange request. Please be sure to provide the Order#, which item you would like to exchange, and the item you are looking to exchange for. Once your exchange request is approved, we will provide instructions on how to return the item. There will be a $10.00 return label fee for exchange requests.&#xA0;</p><p>Please allow 3-5 business days after the exchange items have arrived at our warehouse to process your exchange.</p><p><br></p><h3 id="isPasted">Damages and issues&#xA0;</h3><p>Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.&#xA0;</p><p>Exceptions / non-returnable items&#xA0;</p><p>Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.&#xA0;</p><p>Unfortunately, we cannot accept returns on Final Sale items, Clearance items, or gift cards.&#xA0;</p><p><br></p><h3 id="european-union-14-day-cooling-off-period">European Union 14 day cooling off period&#xA0;</h3><p>Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase.&#xA0;</p><p>If more than 15 business days have passed since we&#x2019;ve approved your return, please contact us at <a data-fr-linked="true" href="mailto:help@smokeriseny.com">help@smokeriseny.com</a>.&#xA0;</p><p><br></p><h3 id="whats-not-refundable">What&apos;s not refundable?</h3><ul><li>Items not purchased at Smokeriseny.com.</li><li>Items without a smokeriseny.com invoice or a packing slip</li><li>Items with removed tags or items missing their original packaging</li><li>Shipping feed are not refundable</li><li>Special price items with a &apos;FINAL SALE&apos; badge</li><li>For hygienic reasons, these items are &quot;Final Sale&quot;: Washed or Worn Items, Fashion Masks, Underwear and Socks</li><li>There will be no refunds given for returns made after 30 days from the invoice.</li><li>From this BOGO 50% Off. Buy 1 get the 2nd item of equal or lesser value marked as (BUY-1-GET-1-50%-OFF. FINAL SALE.)</li></ul><p><br></p><h3 id><br></h3><p><br></p><h3 id="isPasted"><br></h3>

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General

Payment

Shipping

Returns/Exchanges

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